
Context of the problem
The Programa de Servicios a Estudiantes con Necesidades Especiales (PROSENE) at the National Autonomous University of Honduras (UNAH) faced important challenges in request management and follow-up. Students had to physically visit the offices to submit their requests, which created a barrier for many people, especially those with mobility limitations or other accessibility needs. This manual process generated delays, duplication of information, and poor traceability of cases.
Developed solution
A web application was designed to allow students to submit support requests from anywhere without the need to attend in person. The platform gives PROSENE staff a centralized view of each request and simplifies case management.
Main capabilities include:
- Online registration of student requests
- Monitoring of status and case history
- Faster communication between students and administrative staff
- Improved accessibility and reduced operational friction
- Centralized information for more effective response times
The solution was built with an inclusive approach, reducing dependence on manual processes and strengthening personalized support.
Technologies used
- Frontend: Vue.js, HTML, and CSS
- Backend: Python and FastAPI
- Authentication: JWT
- Database: PostgreSQL on AWS RDS
- Deployment: Vercel for the frontend and AWS RDS for the database
Impact and results
- Significant improvement in accessibility for students with special needs
- Reduced response and attention times
- Automation of processes previously handled manually
- Implementation of authentication and role-based access control
- Full-stack development with real deployment and user-centered design
Project value
This project emerged as a university initiative aimed at solving a real problem on campus. It is a clear example of digital transformation with a focus on inclusion, accessibility, and institutional service improvement.